Refund Policy

Thank you for choosing Allpawyou for your pet portrait needs. We strive to provide you with the highest quality pet portraits, and your satisfaction is of utmost importance to us. Please take a moment to review our refund policy, which outlines the terms and conditions regarding refunds and returns.

Refund Eligibility:

Damaged or Defective Products: If you receive a pet portrait that is damaged or defective, please contact us within 7 days of receiving your order. We will require clear photographic evidence of the damage or defect for our records.

Artwork Errors: If the pet portrait you receive does not match the details of your order due to an error on our part incorrect pet image or customization details, please contact us within 7 days of receiving your order.

Refund Exceptions:

Customer Error: We cannot provide refunds for pet portraits with errors or inaccuracies that are a result of incorrect information or images provided by the customer during the ordering process. Please review your order details carefully before submission.

Change of Mind: Refunds will not be issued for pet portraits if you simply change your mind or no longer wish to keep the item. All sales are final unless there is a valid reason for a return as outlined in this policy.

Contact Us: To initiate the refund process, please reach out to our customer support team at Allpawyou.co@gmail.com Provide your order number, a description of the issue, and any necessary photographic evidence.

Evaluation: Our team will carefully review your case to determine eligibility for a refund or replacement.

Refund or Replacement: If your request is approved, you will have the option to receive a refund to your original payment method or a replacement of the damaged or incorrect item. We will notify you of our decision within 7 days of receiving your refund request.

Return Shipping:

If a return is necessary due to a valid refund request, we will provide you with instructions on how to return the item. In most cases, we will cover the return shipping costs.

Contact Us:

If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please contact our customer support team at Allpawyou.co@gmail.com

Policy Changes:

This refund policy is subject to change without notice. Please check this page for the most up-to-date information regarding refunds and returns.

Thank you for choosing Allpawyou for your pet portrait needs. Your satisfaction is our priority, and we are committed to resolving any issues promptly and fairly.